We make every effort to give full details and accurate images for all of our products. If you have any questions about a product or would like help matching the colours of fabric, thread, zips or other items, we are happy to help.
Cut fabric or interfacing, ribbon or trim cannot be returned unless damaged. We will refund any shipping costs incurred when returning damaged goods, and will send replacement goods at no cost. Please include a description of the damage with your return.
Unused thread, wool or other products can be returned in their original condition within 14 days for exchange or store credit. When making an exchange, the customer must cover all shipping costs.
To make a return, send items with your original receipt, your email address, phone number and shipping address to:
The Empty Bobbin
7 Westerhope Gardens
Newcastle upon Tyne
We recommend you use Royal Mail Signed For service and obtain proof of postage. We cannot be held responsible for items that are lost or damaged in the post.